Park Place Volvo

2018 Volvo S60 Cross Country Recall

Volvo S60 Cross Country Recall service at Park Place Volvo in Dallas, TX

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Seat Belt

FREE1 OPEN RECALL

NHTSA campaign 20V378000 · 307,910 vehicles affected

Defect

Volvo Cars of N.A., LLC (Volvo) is recalling certain 2008-2016 V70 and XC70, 2007-2016 S80, 2011-2018 S60 and V60, 2016-2018 S60 Cross Country, 2014-2020 S60L, 2009-2015 S80L, 2009-2016 XC60 and 2015-2018 V60 Cross Country vehicles. The flexible steel cable that connects the seat belt to the front outboard seating positions may fatigue over time, causing the seat belt to not secure the occupant in the event of a crash.

Consequence

An unsecured occupant has an increased risk of injury in the event of a crash.

Corrective Action

Volvo will notify owners, and dealers will replace the seat belt anchor cable for both front seats. Interim notices informing owners of the safety risk were mailed August 28, 2020. Owners will receive a second notice when the remedy becomes available. Remedy parts are anticipated to be available late November 2020. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R10029.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2018 Volvo S60 Cross Country?

NHTSA has issued one recall for the 2018 Volvo S60 Cross Country, involving the seat belt component and its front seat belt anchor cables.
The flexible steel cable may fatigue over time and prevent the seat belt from securing an occupant during a crash.
Volvo’s remedy is replacement of the seat belt anchor cable for both front seats.

How do I check if my 2018 Volvo S60 Cross Country has an open recall?

You can check your 2018 Volvo S60 Cross Country by entering its VIN at NHTSA.gov or by requesting a free VIN check at our service department.
Park Place Volvo can review the vehicle’s open recall status and explain the next service step.

How much does a 2018 Volvo S60 Cross Country recall repair cost?

A 2018 Volvo S60 Cross Country recall repair is free at an authorized dealer when the vehicle has an applicable open manufacturer safety recall.
The dealer performs the remedy specified by Volvo at no charge to the owner.

Can an independent shop fix a 2018 Volvo S60 Cross Country recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge for a 2018 Volvo S60 Cross Country recall.
An authorized dealer has access to the manufacturer’s recall procedures, diagnostic tools, and remedy parts.

Does an open recall affect the trade-in value of the 2018 Volvo S60 Cross Country?

An open recall can affect the trade-in process because buyers and dealers check recall status; visit our trade-in page to get started.
Completing an applicable free recall remedy can help document that the manufacturer safety repair was addressed.

Recall Service & Dealership Highlights

Protect Front-Seat Occupants

NHTSA’s one reported recall involves the seat belt system. A flexible steel cable connecting the front outboard seat belts may fatigue over time, which can keep a seat belt from securing an occupant in a crash. That creates an increased risk of injury for an unsecured occupant. Waiting to verify the repair leaves an important safety question unresolved, especially if you received a Volvo notice or do not know the vehicle’s service history. Park Place Volvo can check the VIN and explain whether the seat belt anchor cable replacement for both front seats is required.

Authorized Volvo Expertise

Park Place Volvo provides recall service for Dallas, TX, and nearby communities with factory-trained technicians, manufacturer diagnostic tools, and OEM parts. Our team follows Volvo’s specified procedure for the seat belt recall, including replacement of the seat belt anchor cable for both front seats when an open campaign applies. The manufacturer’s recall remedy is performed at no charge to the owner through an authorized franchise dealer. Visit Park Place Volvo at 3515 Inwood Rd in Dallas, or call 469-300-3520 for assistance with your vehicle’s recall status and service needs.

Start With a Free VIN Check

Start by checking the VIN through NHTSA.gov or by contacting our service department. Bring the vehicle to Park Place Volvo if the check identifies an open recall, and schedule service even if you are unsure whether a previous owner completed the repair. Our team can confirm the status and arrange the manufacturer remedy when applicable. The VIN check is free, and recall repairs are performed at no charge to the owner. Use our online schedule service tool to choose a convenient time in Dallas.